Problem
Check schedule, time zone, message status, and destination channel.
Start at Automation > Auto Messages.
Common causes
- The one-time start is in the past or the recurring interval has not elapsed.
- The saved time zone or start time is not what the user expected.
- The entry is disabled or the channel is unavailable.
- Replace Previous Message cannot find or edit the prior message.
Checks
- 1
Reload and confirm Schedule type, Time zone and start time, Interval, and enabled state.
- 2
Confirm the destination channel still exists and allows sending.
- 3
Inspect the last save or delivery notice and Action Logs.
Fix
- 1
Set a future start time in the intended time zone and save.
- 2
Repair the destination permissions.
- 3
For a test, use a short supported schedule and confirm one delivery before enabling Replace Previous Message.