One panel, distinct options
Use buttons or a dropdown, then define a separate channel, access, and close setup for each support path.
See panel setupSupport that starts in Discord
Discord ticket panels for community support
Give members an obvious way to ask for help. They choose a support option from your panel, AioBot opens a private ticket channel, and your staff can take ownership and follow the conversation through closure.
A published panel is a snapshot. Update or republish it when the dashboard marks it stale after meaningful changes.
AioBotAppToday
Branding Name Offerings
[+] We have 24/7 Active Discord Support!
[+] Create a key reset ticket if a hardware reset is needed!
[+] Purchase one of our services by creating a service ticket
SupportKey ResetsServices
New ticket channels appear here as members click…
Member to moderator
A support request with a clear beginning and end
The panel stays in a public channel; each conversation moves into its own private channel with the access rules you configure.
- 01
Choose a support path
A member selects a button or dropdown option from your published panel.
- 02
Answer intake questions
Collect the required or optional short and paragraph responses for that option.
- 03
Open a private channel
AioBot creates the ticket in the configured category and applies its member and staff access.
- 04
Resolve and close
Staff can claim, transfer, or close the ticket; the close flow can keep or deliver a transcript when enabled.
Panel controls
Shape the workflow around how your team works
Ask for useful context
Add required or optional short and paragraph questions before the ticket opens, so staff have the details they need.
Set channel access
Choose support and observer roles, plus the member who opened the ticket, for each option’s private channel.
Make ownership visible
Allow eligible staff to claim a ticket, transfer it, and use the configured claim restrictions.
Manage the close flow
Require confirmation or a close reason, allow reopening, and choose whether the channel is deleted after close.
Preserve the conversation
Configure transcript generation, delivery, attachment inclusion, destination, and retention where the plan allows it.
Plan allowances
Start with one support panel, then expand
The Free plan includes one ticket panel. Premium removes the panel count cap and unlocks transcript controls, longer option descriptions, and custom ticket channel names. See the current plan details before configuring a server.
Free
One panel to get started
Create a support entry point and configure the ticket options your community needs.
Premium
More room for support
Use unlimited panels and the additional ticket controls listed in the current AioBot plan comparison.
Built for your community
Give every request a place to go.
Publish a ticket panel in the channel where members already look for help, then route each option to the right staff workflow.