Where to find it
Dashboard > Your Server > Ticket Panels > Ticket Panels > Options > Close and transcript
Control claiming, closing, reopening, deletion, and transcript storage for tickets.
Before you begin
- A ticket option with support roles and channel routing configured.
- Premium to generate new transcripts.
- A transcript channel only if copies should also be posted in Discord.
Configure it
- 1
Choose whether close requires confirmation and a reason.
- 2
Enable Generate transcript and optionally choose DM transcript and a Transcript channel.
- 3
Choose Allow reopen and Delete on close for the desired recovery window.
- 4
Save and republish the panel when the dashboard marks its publication stale.
Settings reference
| Setting | What it does |
|---|---|
| Confirm close | Prompts before closing. |
| Require reason | Records why staff closed the ticket. |
| Generate transcript | Creates and stores a transcript; creating new transcripts requires Premium. |
| DM transcript | Sends the generated transcript to the ticket creator and is available only when transcript generation is on. |
| Transcript channel | Posts a stored copy to the selected channel; Store only keeps it in AioBot. |
| Send closed message | Posts the configured closure message. |
| Allow reopen | Keeps the ticket eligible for reopening. |
| Delete on close | Deletes the Discord channel after the close flow finishes. |
| Claim controls | Support-role claiming, administrator override, unclaim ownership, and transfer affect who owns the active ticket. |
| Published snapshot | Panel edits do not mutate the existing Discord message until it is updated or republished. |
Important
Verify it is working
- Create a test ticket and claim it.
- Close it with the configured confirmation and reason flow.
- Confirm the transcript destination, DM behavior, reopen control, and channel deletion match the saved settings.