Problem
Check your plan assignment and server capacity.
Start at Premium > Manage Premium.
Common causes
- The subscription is not active or trialing.
- The entitlement exists but is unassigned.
- It is assigned to another server and cannot be transferred.
- A past-due payment is outside the active grace decision.
Checks
- 1
Read the subscription state shown by Manage Premium.
- 2
Check the entitlement's assigned server.
- 3
Confirm the intended server is connected, running, and not already Premium.
- 4
Reload the feature page after assignment.
Fix
- 1
Complete an eligible assignment to the intended server.
- 2
Update payment details when the plan shows a payment issue.
- 3
Use the already-assigned server for Premium controls; the current assignment is not transferable.